Customer Service
About your order
We ship to most destinations around the world with a range of options to suit. Please be aware that orders received after 15:00 (UK time) will be shipped the next working day.
The UK – Our standard ‘post and package’ charge is £4 and it can take between 3 to 5 days, and although our intentions are pure we can’t guarantee arrival within that time frame. If you require your order by a certain date we would recommend our ‘Next Day’ service at £6.50 (excluding Saturdays). These prices exclude VAT, which is not charged on our children’s caps, however all adults caps will incur VAT at 20%.
There are other options too, which we don’t automatically include, and if there is urgency we can arrange next day by 9am, or ‘Next Day Saturday’ by 9am or 5pm. Please contact us of you require these additional services and we will do our best to accommodate you.
Europe costs £10 and delivery takes 3 to 5 days. 20% VAT applies to shipping costs for adult caps, but not for children’s.
Rest of the World – we are delighted that you have shown an interest in this little piece of Britishness, so if you do place an order we can send it by airmail at a cost of £10, which will take around 7 days, depending on your location in the world.
All shipping costs outside the EU are zero-rated for VAT.
Exchanges
If you are not completely happy with your purchase you may exchange your item or cancel your order.
Under the Distance Selling regulations you have the right to cancel your order within fourteen (14) days of receiving the goods. Please provide your full name, email address and invoice number when contacting us.
Returns
Please return the item/s to our return address below and we will refund you the full amount paid for the item/s within fourteen (14) days of receiving the returned goods, excluding any postage costs.
All items must be returned within fourteen (14) days of cancellation and must be in a new and unworn condition. Items returned that are not in this condition will be returned to the customer with no refund. Please note that the customer is responsible for all postage costs incurred when returning items. Exchanged items will be delivered to the customer free of charge. Please contact us.
In order that we receive the goods, we strongly advise that customers send the items signed for and tracked and retain their certificate of posting. Cedarberg Ltd. will not offer a refund on returned items which are lost or damaged in the post.
VAT
The adult caps incur a UK VAT charge of 20%, whereas children’s clothing and headwear is zero rated and therefore does not incur the 20% charge.
Site security and privacy policies
Privacy Policy
Tweedies Originals is a product of Cedarberg Ltd. We are web users ourselves and understand the need for privacy.
Online Orders
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 (six) years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Processing your payments
Your payments will be handled by either Paypal or Stripe, depending on which gateway you decide during the checkout process. All payments are made through a secure and encrypted payment gateway. To ensure greater security, We share only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to You, such as emails containing invoices or notifications concerning the payment.
Stripe is a payment service provided by Stripe Inc. It collects various types of Data as specified in the privacy policy of the service. Place of processing: United States – Privacy Policy.
Paypal is a payment service provided by PayPal (Europe) S.a.r.l. et Cie, S.C.A. It collects various types of Data as specified in the privacy policy of the service. Please see the PayPal Privacy Policy for more details.
Cookies
We do use cookies across the site to improve the experience for you and other users. To find out more about cookies and the EU regulations you can visit the Information Commissioner’s Office website.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.
Account information
By logging in you may, as a customer, view and update your personal information online at any time, provided you have registered for an online account with us. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If at any time you believe we hold incorrect information about yourself, or you simply want to know what information we hold and how we use it, please contact us. Please supply your full name and contact email when contacting us and please be aware that we may require you to provide documentation to prove your identity.
Company information
Our website address is: https://tweediesoriginals.co.uk
Tweedies Originals is a product of Cedarberg Limited, a company registered in England and Wales.
Registered Number: 06715594. Registered Office: Ground Floor, 11 Pierrepont Street, Bath, BA1 1LA, UK.
VAT Number: GB942 8369 91
